Procon Service and Support

Comprehensive calibration & emergency support for your equipment.

Procon employee analyzing data at a meter

Procon Engineering places great emphasis on service and support and offers manufacturers the opportunity to place the calibration and emergency breakdown repairs of all their process & weighing equipment, within a single contract.

This is because we calibrate a variety of weighing equipment, both Procon equipment and that from other suppliers. From large silo and vessel weighing systems, to small platforms and lab balances, we can cover any requirement. Our engineers are also able to calibrate In-line Check Weighers, Belt Weighers, and Airport Baggage Scales.

Our service team are also trained to calibrate a variety of process equipment including Temperature Controllers, Pressure Transducers and Flow Meters. We also offer our contract customers calibration of Metal Detectors and Process Magnets.

You can hand over responsibility for scheduling calibration visits and managing breakdowns for all your equipment under a Total Site Contract.

With a UK-based team of service engineers, we are ready to help meet your calibration needs. For more information, please reach out to our service team below.

Resources

Total Site Support

Under Total Site Contracts, manufacturers only need to work with one team of engineers for all their equipment calibrations, servicing and breakdowns. You can leave the responsibility for arranging scheduled visits to Procon’s service team, who can be contacted at any time of day or night to arrange emergency callouts.

Service Database

All Procon's contract customers have password protected access to a unique service database which holds details of all equipment under contract. Following a site visit the engineer uploads all information to the database, from where copies of the calibration certificates can be downloaded.

This database gives an at-a-glance summary of the current status of each item, including due dates and scheduled visits.

Breakdown Cover

For customers who have signed a service contract, Procon’s engineers are available 24/7. We will respond to emergency callouts to their sites at any time of day or night if a breakdown threatens to stop production.

Remote Software Support

To further enhance the On-Site Maintenance facility we provide Remote Diagnostic Support for all process control systems supplied by Procon. Once commissioning is complete this internet based facility enables us to fully support your equipment without the need for interim site visits and provides a regular System Health Check, System Maintenance and Support for Fault Diagnosis.

Our Capabilities

Weighing Equipment

Vessel and Silo Weighing Systems
Platform and Bench Scales
Belt Weighers
In-line Check Weighers
ATEX Weighing Systems
Laboratory Scales

Process Measurement Equipment

Magnet Strength Testing
Flow Meters
Temperature Controllers
Pressure Transmitters
Volumetric Dispensers
Metal Detectors

Weighing Calibration

Procon Engineering provides a comprehensive on-site industrial weighing calibration service for equipment ranging from microgram laboratory balances up to high capacity weighbridges. All engineers carry extensive test equipment with them and calibration is carried out, as applicable, in accordance with Weights and Measures, ISO 9001 and UK Weighing Federation requirements.

Calibration certificates traceable to National Standards are produced for every visit. Certificates and other information is uploaded to a unique webpage which you can use as an at-a-glance summary and as a reference for audit purposes. All Procon test equipment is calibrated at UKAS accredited laboratories. Routine calibration and service visits which cannot be carried out during normal working hours can be undertaken at weekends if required.

Specialist Calibration Methodologies

Procon Engineering’s highly successful ForceCal Force Calibration System for calibrating large weighing vessels, silos and hoppers is available with a system capability from 1 to 40 tonne. Calibrations can be carried out within minutes during the normal production cycle without emptying the system.

Procon Engineering provides a unique FlowCal on-site flow meter calibration service for a wide range of flow meters using our mobile test rigs. Calibrations range from 50 to 25,000 litres per hour and typically up to 10 flow metres mat be calibrated per day on-site. Carrying out on-site calibration for flow meters significantly reduces cost and minimises plant down time.

Certification, traceable to National Standards, is produced on-site and all work is carried out by Procon’s experienced Field Service Team.

We have entrusted the annual calibration of our equipment to Procon because they are able to handle both weighing and non-weighing equipment. This means I only have to deal with one company to get everything done and it has proved a good move.

Rick Collantine

Maintenance Manager, Guenther Trousdale Ltd, Banbury